Effective Date: September 1st 2025
Welcome to HeartUp Coaching. These Terms of Use govern your access to and use of our website and coaching services. By accessing or using our platform, you agree to comply with these terms. If you do not agree, please do not use our services.
1. Who We Are
HeartUp Coaching is a professional coaching platform based in Romania, offering:
- Life Coaching
- Career Coaching
- Business Coaching
- Executive Coaching
- Etc.
Website: https://www.heartupcoaching.com/
Email: info@heartupcoaching.com
All coaches listed on the HeartUp Coaching platform are certified by internationally recognized organizations such as the International Coaching Federation (ICF) or the European Mentoring and Coaching Council (EMCC). They operate under a strict professional code of ethics, which includes, but is not limited to, maintaining confidentiality of all coaching sessions, practicing integrity, respecting clients’ autonomy, and upholding professional boundaries.
2. Acceptance of Terms
By accessing our website or booking any coaching service, you confirm that:
- You are at least 18 years old
- You have read, understood, and agree to these Terms
- You will use our services for lawful, personal, or professional development purposes only
3. Services Offered
HeartUp Coaching provides online coaching sessions. The coaching services are designed to support personal and professional growth but do not substitute for medical, psychological, legal, or financial advice.
We reserve the right to modify, suspend, or discontinue any part of the services at any time, with prior notice via email.
4. Subscription and Payments
To access coaching services, clients must select and pay for one of the following subscription plans in advance:
- 4-month subscription
- 6-month subscription
Full payment is required at the time of subscription.
During an active subscription, each client is entitled to one 45-minute coaching session every two weeks (i.e., two sessions per month on average). Clients are responsible for booking these sessions within their subscription window.
5. Cancellation and Refund Policy
- Client Cancellation: Clients may cancel their subscription at any time by notifying us in writing via email. Upon cancellation, HeartUp Coaching will calculate and issue a pro-rated refund based on the unused portion of the subscription period, minus the value of any sessions already completed.
- Example: If you cancel halfway through a 4-month subscription and have used 4 out of 8 sessions, you will be refunded for the remaining unused sessions.
- Refund Timeline: Refunds are typically processed within 14 business days from the date of confirmed cancellation.
- Coach Rescheduling: If we need to reschedule a session, you will be offered alternative options.
- Client Rescheduling: Sessions may be rescheduled by the client with at least 24 hours notice. Missed or late-cancelled sessions will be considered completed.
6. Booking Sessions
After payment confirmation clients will need to sign the Coaching agreement before gaining access to our session booking system.
Each client is entitled to one 45-minute session every two weeks throughout their active subscription period.
Sessions must be scheduled within the valid subscription period; unused sessions do not carry over unless agreed in writing due to extenuating circumstances.
We recommend booking in advance to ensure preferred time slots are available.
7. Code of Conduct
You agree to:
- Attend sessions on time and be prepared
- Treat your coach with professionalism and respect
- Use the coaching process constructively
- Refrain from abusive, illegal, or inappropriate conduct
We reserve the right to suspend or terminate access to coaching services if these terms are violated.
8. Intellectual Property
All content, tools, and resources shared during coaching sessions or via the platform remain the intellectual property of HeartUp Coaching. You may not copy, share, or reproduce this content without written permission.
9. Limitation of Liability
HeartUp Coaching is not responsible for outcomes resulting from coaching-related decisions or actions. Coaching does not guarantee specific results.
To the maximum extent allowed by law, our liability is limited to the amount paid for your subscription.
10. Privacy
Use of our services is governed by our Privacy Policy, which outlines how we collect and process personal data through forms, cookies, and session interactions in accordance with GDPR and Romanian law.
11. External Links
Our platform may include links to third-party tools or platforms (e.g., Zoom, payment processors). We are not responsible for the content or policies of these external services.
12. Governing Law and Jurisdiction
These Terms are governed by Romanian law. Any disputes will be handled by the courts of Romania.
13. Modifications
We reserve the right to update these Terms. Any changes will be published on our website. Continued use of our services implies acceptance of the revised terms.
14. Contact
If you have questions or would like to cancel your subscription, contact us at:
HeartUp Coaching
Email: info@heartupcoaching.com
Website: https://www.heartupcoaching.com/