Effective Date: September 1st 2025
At HeartUp Coaching, your privacy and the security of your personal data are important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Romanian data protection laws.
1. Who We Are
HeartUp Coaching is a coaching platform based in Romania offering:
- Life Coaching
- Career Coaching
- Business Coaching
- Executive Coaching
- Etc.
Contact Email: info@heartupcoaching.com
Website: https://www.heartupcoaching.com/
We act as the Data Controller for the personal data collected through our website and services.
2. What Personal Data We Collect
We collect personal data that you voluntarily provide to us through:
Forms (on our website or during coaching registration):
- Full Name
- Email Address
- Phone Number
- Profession or Job Title
- Information you choose to share in inquiries, sign-up forms, or coaching questionnaires
Cookies (when using our website):
- IP Address
- Browser Type and Version
- Device Information
- Pages Visited and Time Spent
- Referring URL
Cookies help us improve user experience and analyze site performance. You can control cookie preferences through your browser settings. See our Cookie Policy for details.
3. Why We Collect Your Data
We use your data to:
- Provide and personalize coaching services
- Manage session bookings and client communication
- Respond to inquiries and support requests
- Send service updates or session reminders
- Analyze website traffic and user engagement
- Comply with legal and financial regulations
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent – When you voluntarily provide information or agree to receive communications
- Contract – To deliver coaching services as requested by you
- Legal Obligation – For record-keeping, tax, and compliance purposes
- Legitimate Interest – To improve our services and maintain website functionality
5. Data Sharing
We do not sell your personal data.
We may share data with trusted third parties that support our operations:
- Website hosting and email services
- Online booking or calendar services (e.g., Calendly, Google Calendar)
- Payment processors (if applicable)
- IT security and support services
All third parties are GDPR-compliant and contractually obligated to protect your data.
6. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including:
- Active coaching relationships
- Legal or contractual obligations
- Tax and accounting requirements
After the retention period, your data will be securely deleted or anonymized.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to the processing of your data
- Data portability (transfer your data to another service provider)
- Withdraw your consent at any time
To exercise these rights, contact us at info@heartupcoaching.com
You also have the right to lodge a complaint with the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP):
Website: www.dataprotection.ro
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- HTTPS encryption
- Secure data storage
- Access controls
- Regular backups and monitoring
9. Children’s Privacy
HeartUp Coaching does not knowingly collect data from individuals under the age of 18. If we become aware of such data collection, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. Continued use of our services after updates means you accept the changes.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:HeartUp Coaching
Email: info@heartupcoaching.com
Website: https://www.heartupcoaching.com/